NOTE: Never send us your original disks. Always keep a copy of your files, as disks can be damaged or lost in transit.

Supported Media

  • Flash (Thumb) Drives (USB)
  • CDs
  • DVDs
  • Email (under 2MB)

Supported Software Applications

Adobe Acrobat PDF
Adobe Illustrator
Adobe InDesign
Adobe Pagemaker
Adobe Photoshop
Microsoft Publisher
Microsoft Word

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Adobe Acrobat PDF
We prefer this file format.

  • Color Images must be at least 300 dpi
  • Line art images must be Vector or 600-1200 dpi bitmap
  • Fonts must be outlined or embedded (some fonts may not embed due to copyright restrictions).
  • PDF must be saved for commercial print output, not for the web.

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Adobe Illustrator

  • Please convert all text to outlines


  • Save file as EPS (.eps)
  • Include all art support files (.tif, .eps, etc.) with an image resolution of at least 300 dpi – even if the art is embedded

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Adobe InDesign

  • Please use the Package option to collect all needed files:
    • Save your document
    • Select File > Package

    • In the Printing Instructions window, insert the information requested (optional)
    • In the Package Publication window, make sure that you put a checkmark on Copy Fonts, Copy Linked Graphics, Update Graphic Links in Package and Include Fonts and Links from Hidden Layers. Then name and save the folder to your desktop
  • Alternately, you may select File > Export and save your document as a PDF (.pdf) file

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Adobe Pagemaker
Not recommended! Adobe Pagemaker is an outdated program and has been replaced by Adobe InDesign. Although we can open these files with InDesign, there may be several conversion issues that may change the layout of your document.

  • Please save (or export) your file as a PDF (.pdf)

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Adobe Photoshop
Not recommended for art with small text.
NOTE: Web art resolution (72 dpi) is too low to print a quality product.

  • Scan original for output size:
    • 300 dpi for color or grayscale
    • 1200 dpi for black & white bitmap
  • If your artwork is in layers, please flatten the image in your layers options window.
  • Save as JPG (.jpg), EPS (.eps) or TIFF (.tif)

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Microsoft Publisher
Not recommended. – Although we do have this program, we do NOT work with it and may have trouble editing. We may be required to contact you for further instructions because of common problems.

  • Do NOT use Publisher Clipart and/or Photos!
  • Imported images must be at least 300 dpi
  • If Word Art is used, fonts must be sent. Embedding does not help.
  • Use “Pack and Go” or “Publish as PDF”



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Microsoft Word
Not recommended. – Although we do have this program, we do NOT work with it and may have trouble editing. We may be required to contact you for further instructions because of common problems.

  • Embed your fonts
  • If Word Art is used, fonts must be sent. Embedding does not help.
  • Imported images must be at least 300 dpi
  • Not recommended for complex forms
  • We prefer for you to save your file as a PDF

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